*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Make sure that the machine is turned on.

  2. Open the front cover.

    Open the front cover

  3. Press Clear.

  4. To confirm you are installing a new drum, press 1.

  5. When the LCD shows Accepted, close the front cover of the machine.

<For touchscreen models>

  1. Press Stop/Exit to interrupt the error temporarily.

  2. Press Menu.

  3. Press the Up or Down arrow key to display Machine Info.. Press Machine Info..

  4. Press Reset Menu.

  5. Press Drum.

  6. The machine will display Reset Drum?.

  7. Press Yes, and then press Stop/Exit.

If the error message still continues to appear, please contact Brother Customer Service from "Contact Us".